F.A.Q
What is the turnaround time on my orders?
We absolutely understand that time is money and sometimes you need it yesterday.
Photos:
Photos have a next day turnaround, no longer than 24hrs. (This includeds drone images) Twilight shots may be an additional day, but most times not. We strive to be timely and we also want to provide the highest quality images possible.3D Tours w/Detailed Floor Plans and Measurements:
24-48hr turnaround, depending on what time of day it was taken. The floor plans are professionally drafted, along with exacting home measurements.Video:
24-48hrs and longer, depending on the length of the video, voice overs, etc.In the end, we work hard to get your order to you as fast as possible while still retaining the highest quality you have come to expect.
How does billing work?
We use Square for our payment processing and have found Square to be the most reliable and safe, for online payments processing.
You can pay upfront prior to the order being fulfilled, or you can order, review the work and pay before downloading your order.
Once you have made the decision to order our services, you will click on the order button, which will lead you to Aryeo 2.0. Once you are on Aryeo 2.0 you will create your account if this is the first time ordering from Many Mansions Photography. You will then be able to pick and choose the services you would like, request a date and time for scheduling the shoot to take place and payment options.
Once the order has been fulfilled, you will receive all the links necessary to access your order. You can preview the work, but will not be able to download the products until payment has been received.
Or, if you prefer, just give us a call and we will take it from there!! We got this!!
You can pay upfront prior to the order being fulfilled, or you can order, review the work and pay before downloading your order.
Once you have made the decision to order our services, you will click on the order button, which will lead you to Aryeo 2.0. Once you are on Aryeo 2.0 you will create your account if this is the first time ordering from Many Mansions Photography. You will then be able to pick and choose the services you would like, request a date and time for scheduling the shoot to take place and payment options.
Once the order has been fulfilled, you will receive all the links necessary to access your order. You can preview the work, but will not be able to download the products until payment has been received.
Or, if you prefer, just give us a call and we will take it from there!! We got this!!
Do I have to be present during the photo shoot?
You do not have to be present when the photography shoot is under way. We do have an RMLS Sentri-Key, that allows us to access RMLS Lock Boxes. We have found that with the COVID-19 situation, it is best and our preference, if the house is not be occupied during the photo shoot. We are happy to meet with our clients at the photo shoot location for instructions etc, however, we do prefer to shoot with the property vacant. We take every precaution to ensure that there is very minimal contact by us within your clients property and personal protective gear is utilized.
How do I receive my photos and videos?
You will receive your media order via an e-mail. This e-mail will be from Aryeo 2.0, which is our platform for managing your media and is the absolute best company to work through.
The email will have both branded and unbranded links for your order.
You will receive high and low resolution options for print and web applications, along with the ability to create and edit your property website, link to social medea, create post cards and custom property flyers. All of this is included when you request a product from us.
The email will have both branded and unbranded links for your order.
You will receive high and low resolution options for print and web applications, along with the ability to create and edit your property website, link to social medea, create post cards and custom property flyers. All of this is included when you request a product from us.
Do you accept credit/debit cards and PayPal?
For payment, we utilize the program, "Square." We have found Square to be among the safest options for our clients to pay online using a debit/credit card. Once your requested order has been completed, you can view the work via the provided e-mail links, however, you will not be able to download your order until payment has been received.